We made some pretty big changes this week, and we’ve heard your feedback loud and clear. Although we intended to demonstrate our appreciation to our most loyal users, we know many of you feel we missed the mark. With that in mind, today we’ve decided to provide any user who previously purchased our Web version with lifetime access to Pocket Casts Plus.
One would assume, as I did, that the three years offered to longtime users would be more than enough to make people happy. This is not the case, since a handful of more vocal users complained enough to get the company to instead offer lifetime access to Pocket Casts for people who paid the one-time fee of $9 for the web player before Plus was released yesterday.
I can’t believe people not only felt entitled enough to more than the originally offered three years but that they wouldn’t be comfortable paying the more than affordable annual fee (after three years) of $10 to support an app they’ve gotten considerable use out of.
As an aside, I’m calling BS on the “they said we’d have to pay once four years ago” argument. Pocket Casts is not the service it was three or four years ago and I’d argue there’s been more than enough updates to effectively make it a new app or service.
Budgets change, requirements change, and people need to eat. If you’re using an app or service you love and you’re able to do so, please support people that make things.